After Sales Service
Our Advantages
Product Information
| Certification |
CUPC & WELS & KC & CE & ACS |
| Material |
Stainless Steel |
| Casting process |
Gravity casting |
| Guarantee |
10 years |
| Cartridge |
35mm ceramic cartridge |
| Lifetime |
500,000 times open and close |
| Surface |
Brushed |
| More colors choice |
Matte Black |White |Gold |Rose Gold |White&gold color and so on |
| Salt spray test |
24 hours |
| Salt spray test |
Water mixer ≥ 18L/min |
| Air Pressure Testing |
0.8MPA |
| Water pressure testing |
0.05Mpa-0.8Mpa |
Detailed Photos
FAQ
FAQ:
Q1: What is the Warranty for the faucets?
Answer 1: For the faucets, we have 5 years warranty.If any quality problems on our side were found in this period, we will send you the replacement in your next new order.
Q2: What is your MOQ?
Answer 2: 100pcs each model while we accept less quantity at the beginning of our cooperation so that you can test our product quality before normal order.
Q3: What type of cartridges you provide and the lifetime?
Answer 3: We provide ceramic cartridges mainly including Spain Sedal & Taiwan KCG Cartridge: 500,000 times open and close.
Q4: What about the delivery time?
Answer 4: It takes about 15 days for trial order quantity less than 1000pcs. 20ft container is 30-45days; 40ft container is 45-60 days.
Q5: How can we get the sample to check quality? And how many days?
Answer 5: You can order one or few pcs sample to check our product quality firstly. It can be ready within 3 days once we receive the sample payment.
Q6: Do you charge for samples and freight?
Answer 6: As per our company policy, the samples and freight will be on customer's account while sample charges will be returned to you in your First official order.
Q7: Is there cheap shipping cost to import to our country?
Answer 7: For small order, express will be best; For bulk order, sea shipment is the best but takes a longer time; For urgent orders, we suggest by air.
Q8: Can we get support if we have our own market position?
Answer 8: Please inform us your detailed schedule on your market demand.
Q9: Can your factory print our logo/brand on the product?
Our factory can laser print customer's logo on the product with the permission from customers. Customers need to provide us a logo usage authorization letter to allow us to print customer's logo on the products.
Q10. Can we use our own shipping agent?
Sure.
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